Health & Safety Standards
Health & Safety Standards
At Secret Food Tours we take your health and the health of our staff very seriously.
To be sure that you can enjoy our tours with the maximum protection we have put in place some strict measures.
- We have been certified by We're Good To Go
- We make sure that all our partners and our own places are disinfected after each tour
- All our guide have been trained on health and safety measures
- Masks and hand sanitizers should be used on all our tours by our guides
- Guests must bring their own mask
- We keep our group small and we offer private tours
How do I order?
Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it!
Are you looking for something special? Are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you.
After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email
*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*
What is included in the food tour?
All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 1 drink.
Where is the meeting spot?
You can find the meeting spot here and if it's not clear you can always contact us.
On the day of your booking please meet at Friday 5 p.m /Saturday 3 p.m /Sunday 3 p.m Infront of Starbucks Starbucks Shad Thames Tower Bridge Piazza, 49 Shad Thames, London SE1 2NJ
»»CLICK HERE FOR DIRECTIONS««
Where the tour will end?
The tour will end near Spitalfields Market - Close to the meeting point of Shoreditch High Street Station.
Is your food tour suitable for a vegetarian or someone with other dietary requirements?
You can always tell our guide of any food allergies or special dietary requirements you might have, and we will adapt the menu so that you can enjoy the tour. If you have any doubts or concerns, feel free to email us at [email protected] before booking. We have had many vegetarians doing the tour with us and they all enjoyed it very much.
I am traveling with my family, is the tour ok for infants/children?
Children are quite welcome and it's free for any child 2 years or under. We can give them non-alcoholic drinks and you are free to enjoy the tour with your entire family of all ages.
I don't drink alcohol. Can I book your tour?
This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!
Is there enough food during your tour?
We give enough food to all our customers. Trust us: you WON'T need to go to another restaurant after the food tour. ;-)
Where do I add my discount voucher?
I would like to take your tour but it is already fully booked. Is there a way I can do the tour?
Our tours are often sold out very quickly. If the date requested is not available, please do not hesitate to email us and see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.
Is there a lot of walking?
To join our food tour, you should wear comfortable shoes. There will be around 1.5 hours of walking but it is not too difficult. If you walk slowly, then our guide will walk slowly as well.
How many people max are on this tour?
We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to see if we can accommodate.
I cannot find a way to print the confirmation. Is it OK if I have it on my phone?
You do not have to print your voucher. A confirmation on your phone will be fine!
If I purchase a voucher as a gift, or am given a voucher how long is it valid for?
All of our vouchers expire one year from the date of purchase.
Can I choose my own cheese and meat?
Our guide will take care of everything. Should you wish to try something special, please inform our guide and he will do his best to make you happy.
Where does your food come from?
Top - quality, fresh and local!
What if it rains or I change my plans?
Unfortunately, the weather is unpredictable in London. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/
Can I pay the tour in cash?
You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.
Why do we need to pay for booking fee?
The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.
Foreign Transaction Fees
A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, it his happens let us know by showing us in your bank statement and we will refund as a gesture of good will.
