Terms and conditions
Secret Food Tours is a trading name and registered trademark of Essor ltd. Registered in England and Wales company no 8368703.
BY PURCHASING TOUR TICKETS FROM Secret Food Tours, YOU AGREE TO THE FOLLOWING:
By participating on the tours conducted by Secret Food Tours, you have read, understood and agreed to the Company's WAIVER AND RELEASE OF CLAIMS
Cancellation Policy: All tickets sold are non-refundable as your space is guaranteed at the tours. We may be able to offer alternative days to attend depending on availability.
If you have purchased extra tickets by mistake or bank error, we need to notified within 24 hours of the purchased ticket to qualify for a refund. No refund will be issued on the day or after your tour. When we may be forced to cancel a tour due to not meeting the minimum number of 4 participants to conduct a tour, weather conditions or other circumstances, your ticket will be refunded in full.
Checking in: During automated purchase process with our third party booking system, you must review all booking details. We check in attendees: Hand the printed voucher or show voucher on your phone to tour guide.
Arriving late: Please note that tour guides are not allowed to wait for guests arriving late. Please make sure to make the necessary arrangements to arrive at least 5 minutes prior to the tour. We are on a tight schedule with all the venues we visit.
Please note that trains and other forms of transport can be delayed or cancelled. So please check before you travel to make sure your route will be free. We cannot be held responsible for delays from public transport or other delays in your travel time that may make you late for our tours.
Minimum participants: please note that we conduct the tours with a minimum of 4 people. If the minimum is not met, we may cancel the tour and give alternative days to attend and/or refund the tickets.
Weather Conditions: We conduct tours rain or shine unless we feel the tour would be unable to run if the weather is extreme. You are advised to carry an umbrella and dress appropriately for weather conditions. If the tour started, and in the event of severe lightning or weather, your tour guide will suspend the tour at his/her discretion. If tour was suspended, you will be reimbursed for partial or full price of ticket depending on the time the tour was suspended. If the tour is suspended at the beginning of the tour, you will receive full payment. If tour guide did not suspend the tour but you do not want to continue with the tour due to rain, you will not get reimbursed for the ticket(s). You are responsible for yourself and your own safety.
Dietary restrictions: If you have any dietary restrictions whatsoever please contact the city manager before booking to see if it is possible to accommodate.
Secret Food Tours is not responsible for the foods or beverages consumed on its tours. Secret Food Tours acts solely as agent in arranging tours, transportation, venue visits and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of any company, organization or person engaged in transporting passengers, rendering service, or carrying out arrangements for any tour or by the act of default of any restaurant or shop or its employees. Please refer to Waiver of Liability that you must accept during the ticket purchasing process.
Right to Distribute Media: You agree to grant the Company an irrevocable royalty-free worldwide license to use photos and videos taken on its food tours in which you may appear. The Company has the right to reproduce, distribute, broadcast, exhibit, edit, digitize or in any other way use the Material by any means and in any form of media, whether existing now or created later, without restriction worldwide, by incorporating the Material into its website, catalogs, books, brochures, magazines or any other publications, or any informational, commercial, promotional or advertising material (henceforth known collectively as the "Works"). You agree that the company is and shall be the exclusive owner of all title, rights and interest in the Material and the Works, including copyright thereof.