Help Center

Frequently asked Questions

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special? Are you organising an event? Just email us at paris@secrettours.com and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you extra drinks.

Last minute upgrade?

Should you want to enjoy the tour upgrade even at the last minute please inform your tour guide to follow the booking procedure and benefit from the extras.

Where is the meeting spot for Le Marais tours?

We'll meet outside the St Paul metro station just by the merry-go-round. If you have any questions. Please email us.

»»CLICK HERE FOR DIRECTIONS««

Where the Le Marais tours will end?

Back near St Paul Station where we met.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guide of any food allergies or special dietary requirements. This tour is very vegetarian friendly and a replacement for the cured meat and croque monsieur will be provided. Please take note that this tour is NOT adapted for Vegans

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour. We have had many families attend from all over the world and everyone has enjoyed the tour. However, please be informed that any accompanying underage children must be carried, as the area is not suitable for strollers. You will have to carry and keep your baby on your lap as well when seated to enjoy our picnic at the end of the tour.

I don't drink wine. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!

Is there enough food during your tour?

We give enough food to all our customers. Trust us: you will not need to go to the restaurant after the food tour!

Where do I add my discount voucher?

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something for you.

Is the tour suitable for pregnant women?

Pregnancy can be accomodated, you will be given a quiche/tart option instead of the meat and two cheese are pasteurized, soft drinks and water will replace the alcohol.

Accessibility wheelchair

This tour is accessible to people in wheelchairs if those can be folded and some standing is possible for short periods.

Is there a lot of walking?

There will be around 1 hour and half walking but it is not too difficult.

How many people max are on this tour?

We take 8 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own cheese?

No, our guide will take care of everything.

Where does your food come from?

We work with small shops and local artisan hand picked for the quality of their products and services.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Paris. We do not issue refunds as per our terms and conditions. We also inform you that we go through with the tour with 4 people minimum! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions.

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.