Help Center

Frequently asked Questions

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special? Are you organising an event? Just email us at paris@secrettours.com and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks.

Where is the meeting spot for Chocolate & Pastry tours?

We'll meet at the BLANCHE metro station on line 2. If you have any questions. Please email us.

»»CLICK HERE FOR DIRECTIONS««

Where the Chocolate & Pastry Tours will end?

Between Blanche line 2 and Abbesses line 12.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guide of any food allergies or special dietary requirements. We will adapt the menu so you can fully enjoy the tour! If you have any doubts or concerns, feel free to email us at paris@secrettours.com before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly. Please take note that this tour is NOT adapted for Vegans.

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour. We have had many families attend from all over the world and everyone has enjoyed the tour. However, please be informed that any accompanying underage children must be carried, as the area is not suitable for strollers. You will have to carry and keep your baby on your lap as well when seated to enjoy our picnic at the end of the tour.

I don't drink wine. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!

Is there enough food during your tour?

We give enough food to all our customers. Trust us: you will not need to go to the restaurant after the food tour!

Where do I add my discount voucher?

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something for you.

Is the tour suitable for pregnant women?

The tour is pregnancy friendly just mention it to your guide.

Accessibility wheelchair

Unfortunately due to the nature of Paris streets scooters and wheelchairs can not be accomodated on this tour, may we suggest you to join Le Marais instead?

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 1 hour walking but it is not too difficult. If you walk slowly, then our guide will walk slowly as well.

How many people max are on this tour?

We take 15 people maximum. If you are more than 15 people, please do not hesitate to email us and we will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own flavours?

For chocolates, macarons and crêpe (ice in summer) you will be given the opportunity to pick your own flavour (subject to availability).

Where does your food come from?

We work with small shops and local artisan hand picked for the quality of their products and services.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Paris. We do not issue refunds as per our terms and conditions. We also inform you that we go through with the tour with 4 people minimum! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions.

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.