Help Center

Frequently asked Questions

Health & Safety Standards

At Secret Food Tours we take your health and the health of our staff very seriously. To be sure that you can enjoy our tours with the maximum protection we have put in place some strict measures.

We have been certified by We're Good To Go
We make sure that all our partners and our own places are disinfected after each tour
All our guide have been trained on health and safety measures
Masks and hand sanitizers should be used on all our tours by our guides
Guests must bring their own mask
We keep our group small and we offer private tours

How do I order?

It’s easy! Simply head to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or organising an event? Just email us at san-diego@secrettours.com and we will do our best to arrange something that suits you. After your booking is made, we will send you an email confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +1 323 628 8222*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer an upgraded drinks package that gives you 2 drinks, tax and tip included.

Where is the meeting spot?

You can find the meeting spot here and if it's not clear you can always contact us.

The meeting spot is at Central Station near the information desk. Our guide will be standing there to greet you with a bright orange umbrella so they are easy to spot!

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

The tour will finish around Gaslamp Area.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us at san-diego@secrettours.com prior to booking your tour to see if we are able to accommodate your dietary needs.

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour if of an appropriate age to enjoy.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like.

Is there enough food during your tour?

Our tours provide our customers with a lot of food. Trust us, you will not need to eat a meal after our food tour!

Can i get a discount

If you are a group of 11 people, then you can email us, we will be more than happy to give you a discount.

Where do I add my discount voucher?

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 42 minutes of walking but it's not too difficult and there are no hills or stairs. If you walk slowly, then our guide will walk slowly as well.

How many people max are on this tour?

We take 15 people maximum. If you are more than 11 people, please do not hesitate to email us and will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher, a confirmation on your phone will be fine.

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own cheese and meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

Where does your food come from?

We work with small shops and family owned businesses in the downtown area. The food and drink we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Fortunately, the weather is predictable in San Diego. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we only have 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this. For more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is set by our ticketing provider.

Foreign Transaction Fees

FEESA few banks have charged their customers an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.