FAQ - Tokyo Secret Food Tours

Secret Food Tours

FAQ

How do I order?

Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it!

Are you looking for something special? Are you organizing an event? Just email us at [email protected] and we will do our best to arrange something that suits you.

After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +81 345 773 999

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks, tax and tip included.

Where is the meeting spot?

We will meet at JR Ueno station, outside its Central Gate in front of the huge area map near 'Hard Rock cafe.' There are several gates at JR Ueno, but it's just outside of the Central Gate (Chuo-kaisatsu in Japanese). Our guide will be standing there to greet you with our Secret Tours orange umbrella, so we are easy to spot !

In case you cannot find the meeting spot you can ask by showing this (JR上野駅 中央改札外のハードロックカフェ入口付近) to the local people.

Meeting Spot

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

We end our tour at the Central Gate of JR Ueno station, the same location we meet to start the tour. However, you can depart at any convenient spot, please advise your guide and you will be pointed in the right direction to explore on your own.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guides of any food allergies or special dietary requirements. We will adapt the menu so you can fully enjoy the tour! If you have any doubts or concerns, feel free to email us at [email protected] before booking. Unfortunately, this tour is not gluten free and not suitable to vegetarian.

I am travelling with my family, is the tour ok for infants/children?

Children are quite welcome and it's free for any child 2 years or under. We can give them non-alcoholic drinks and you are free to enjoy the tour with your entire family of all ages.

I don't drink alcohol. Can I book your tour?

There is one alcohol drink on this tour, but it can be easily replaced for a non-alcoholic option. Just inform our guide before your tour starts if you have any special request. During the tasting, water is available in most of the food locations.

Is there enough food during your tour?

Think of the tour as a tasting menu. As we travel you get many delicious treats that comprise a meal with desert, fruit, and snacks. You will not feel hungry after the tour.

Can I get a discount?

If you are more than a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Tokyo Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date requested is not available, please do not hesitate to email us and see if there is anything we can do. We cannot promise, but we will try our best to sort something out for you.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 45 minutes to one hour of walking, but it is not too difficult and is broken up between food stops. The guide walks at the pace of the tour members.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

CAN I CHOOSE MY own meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and you may need to pay for the difference. They will do their best to make you happy.

Where does your food come from ?

Top quality, fresh and local!

What if it rains or I change my plans ?

Unfortunately, the weather is unpredictable in Tokyo especially in early and late summer seasons. Bring an umbrella with you. We will try rerouting so we are not affected as much but please come prepared for the weather. In the case that a huge typhoon is approaching and any considerable difficulties and risks are predicted, the tour will be cancelled for your safety. Such cancellation will be notified to you in advance, at least a few hours before the tour. You will receive full refund in that case. Also, there are no tours during the period from December 29, 2018 to January 6, 2019 as most Food Houses will be flooded by locals and very difficult to run the tour. We do not issue refunds as per our terms and conditions if this is a case that you change your plan.

Can I pay the tour in cash ?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee ?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign transaction fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, it his happens let us know by showing us in your bank statement and we will refund as a gesture of good will.