FAQ - Hanoi Secret Food Tours

Secret Food Tours

FAQ

How do I order?

Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it!

Are you looking for something special? Are you organizing an event? Just email us at [email protected] and we will do our best to arrange something that suits you.

After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or call us at: +1(855) 692-5093

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks.

Where is the meeting spot?

We will meet at Thang Long Water Puppet Theater - 57 Dinh Tien Hoang Street - Thang Long Water Puppet Theater which is a familiar address for both domestic tourists and foreign one. Our guide will be standing there to greet you with our Orange Secret Tours umbrella so we are easy to spot !

Thang Long Water Puppet Theater

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

We end our tour at the final stop - Giang's Café shop (39 Nguyen Huu Huan street). But for those who desire to explore Old Streets more, you will be pointed in the right direction to explore or back hotel.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guides of any food allergies or special dietary requirements. We will adapt the menu so you can fully enjoy the tour ! If you have any doubts or concerns, feel free to email us at [email protected] before booking. Unfortunately, this tour is not gluten free. Vegetarians have better to travel on private tour so we will take you to taste Vietnam typical dish on vegetarian standard.

I am travelling with my family, is the tour ok for infants/children?

Children are quite welcome and it's free for any child 2 years or under. We can give them non-alcoholic drinks and you are free to enjoy the tour with your entire family of all ages.

I don't drink alcohol. Can I book your tour?

There is beer in this tour. Just inform our guide before your tour starts if you have any special request.

Is there enough food during your tour?

There is a lot of food on this tour and we recommend a light or no dinner prior. As we travel you get many delicious treats that comprise a meal with fruit and sweets. Trust us, you will not need to go to any restaurant after the Food tour!.

Can I get a discount?

If you are more than a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Hanoi Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date requested is not available, please do not hesitate to email us and see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Is there a lot of walking?

To join our food tour, you must wear confortable shoes. There will be around 45 minutes to one hour of walking but it is not too difficult and is broken up between food stops. If you walk slowly, then our guide will walk slowly as well.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

CAN I CHOOSE MY own meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and he will do his best to make you happy.

Where does your food come from ?

Top - quality, fresh and local! From Vendors and restaurants. All vendors are carefully regulated so that the food will be safe to eat.

What if it rains or I change my plans ?

Unfortunately, the weather is unpredictable in Hanoi especially in summer seasons. Bring an umbrella and we will try tore-route to indoors or under covers. However, there are no tours on the first 4 days of Chinese New Year Holidays, as most Food Houses will not open for business. And we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash ?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee ?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign transaction fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, it his happens let us know by showing us in your bank statement and we will refund as a gesture of good will.