FAQ - Bologna Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at private tour and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +39 051 042 0179

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

The foods and stops may have some variations during the different seasons, but do not worry, no matter the season, you will always end the tour happy and full. If you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks, tax and tip included.

Where is the meeting spot?

San Petronio

We will meet between the 2 Towers in Piazza di Porta Ravegnana, 40126 Bologna, by the statue. Our guide will welcome you with an orange umbrella and a big smile!

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

Our Bologna food tour will end in Piazza Santo Stefano (St Stephen Square). If you need any route/directions advice, feel free to ask your guide at the end of the tour.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Please note that we are not able to offer any gluten-free or vegan option yet. Please inform us in advance of any other food allergies or special dietary requirements in order to give us time to adapt the menu and make you enjoy the tour! If you have any doubt or concerns, feel free to email us at [email protected] before booking.

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under, but their presence MUST BE NOTIFIED UPON BOOKING OF THE TOUR at [email protected]! We have had many families attend from all over the world and everyone enjoyed the tour.

WE STRONGLY ADVICE AGAINST BRINGING STROLLERS/PUSHCHAIRS ON THE TOUR.

Most of the shops and restaurants included in the tour are small local businesses; they will be at their full capacity by the time we reach them and will not be able to accomodate strollers/pushchairs.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!

Is there enough food during your tour?

We give enough food to all our customers. Trust us, you will not need to go to any restaurant after the food tour!

FOOD AND DIET RESTRICTIONS

PORK MEAT is at the core of Bolognaís traditional food. Itís ok if you donít eat it, but please let us know promptly!

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Bologna Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Is there a lot of walking?

To join our Food Tour, you must wear comfortable shoes. There will be around 1 hour and a half walking but it's not too difficult and there are no hills or stairs. If you walk slowly, then our guide will walk slowly as well.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 10 people max. If you are more than 10 people, please do not hesitate to email us and will try to see if we can accommodate.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Bologna. Bring an umbrella and we will try to be more indoors than out. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.