FAQ - Vancouver Secret Food Tours

Secret Food Tours

FAQ

How do I order?

Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it!

Are you looking for something special? Are you organizing an event? Just email us at [email protected] and we will do our best to arrange something that suits you.

After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +1 (778) 654-3268

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 3 drinks, tax and tip included.

Where is the meeting spot?

We meet at 200 Granville street in Vancouver. Walk from Granville skytrain station all the way down the hill towards the water until the street ends, walk up the stairs to the area above the street. Located in the outdoor pedestrian plaza by West Cordova and Granville street. If coming from waterfront skytrain, exit the station and walk towards Granville street and make your way up to the pedestrian plaza. Please dress appropriately as weather in Vancouver can bring all 4 seasons in one day! It does rain often, so keep that in mind. Our guide will be standing there to greet you with our orange Secret Food Tours umbrella so we are easy to spot!

200 Granvile street

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

The tour will end outside of Portside Pub in Gastown. The guide will give you suggestions or directions on where to go after.

IS THIS AREA SAFE?

Gastown is very safe. However, its best to not venture eastbound along Hastings, Powell or Cordova street past Carrall Street as there is a large homeless population past that intersection.

IS YOUR FOOD TOUR SUITABLE FOR A VEGETARIAN OR SOMEONE WITH OTHER DIETARY REQUIREMENTS?

Please let us know when you are booking the tour and we will do our very best to accommodate all dietary restrictions so that you can fully enjoy the tour as well. You can always tell our guide of any food allergies or special dietary requirements at the start of the tour as well. If you have any doubts or concerns, feel free to email us at [email protected] before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly.

I am travelling with my family, is the tour ok for infants/children?

Children are quite welcome and it's free for any child 2 years or under. We can give them drinks other than alcoholic and you are free to enjoy the tour with your entire family of all ages.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just book the alcohol free option before the tour. Just inform our guide before the tour starts.

Is there enough food during your tour?

Think of the tour as a tasting menu. As we travel you get many delicious treats that comprise a meal with dessert. But there is a lot of food, you will not be hungry after the tour.

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Vancouver Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 35 mins of walking but it is not too difficult and is broken up between food stops. During the duration of the tour we will walk just over one kilometer. The guide walks at the pace of the tour members, you will never be rushed.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable here in Vancouver. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.