FAQ - Toronto Secret Food Tours

Secret Food Tours

FAQ

How do I order?

Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it!

Are you looking for something special? Are you organizing an event? Just email us at [email protected] and we will do our best to arrange something that suits you.

After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +1 (647) 847-2595

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks, tax and tip included.

Where is the meeting spot?

St. Lawrence Centre for the Arts.

St. Lawrence Centre for the Arts. Across from Berczy Park.
Address is: 27 Front St. E., Toronto. ON M5E 1B4

Your guide will be waiting for you, holding an orange umbrella.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

At the Irish Embassy Pub at, steps from major transit hubs such as the TTC subway line 1 and Union station. This will give you transit connections to Downtown Toronto, Greater Toronto Area (GTA), Niagara Region, with connections to VIA trains, GO Trains/Buses and the Toronto Transit Commission (TTC).
Address is: 49 Yonge St, Toronto, ON M5E 1J1

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Please let your guide know before the tour if you have any food allergies or special dietary requirements by sending an email to [email protected]. We want everyone on our tour to have a wonderful time and by letting us know this information beforehand, you will help us achieve that goal!
Please note that this tour cannot guarantee that all products used in these dishes are gluten free or vegan. Therefore, this tour is not recommended for those with a vegan or gluten free dietary restriction.

I am travelling with my family, is the tour ok for infants/children?

Absolutely! Children 2 years or younger are complimentary with the purchase of the parent or guardian's ticket. There are also non alcoholic beverages for them to have during the tastings. Make sure that everyone is dressed appropriately for the weather as there will be outdoor walking.

I don't drink alcohol. Can I book your tour?

This is not a problem! Just inform our guide before the tour starts.

Is there enough food during your tour?

Similar to a tasting, you'll get to try some delicious food dishes while learning about the history and culture of the city. It is not recommended to have a big meal before this tour as these dishes are filling on its own!

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Toronto Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours generally sell out quickly. Please email us if the date you requested is no longer available and we will do our best to accommodate you.

Is there a lot of walking?

When planning the tour, we made sure that there wasn't too much outdoor walking involved. There is about 45 minutes of walking with no steep inclines or uneven roads. There will also be breaks where we sit down as well. Let your tour guide know of any conditions with walking, sitting or standing that might affect you and we will do our best to accommodate. Please wear comfortable walking shoes (comfortable boots in the winter) and dress appropriately for the weather as some parts of the tour will be outdoors.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

Our tours are created for groups of 10 people or less for a more relaxed experience. But do not hesitate to contact us if you have a group larger than 10 people as we will be more than happy to try and assist you to the best of our abilities.

What if it rains or I change my plans?

Toronto weather can range anywhere from 35° c/ 95° f in the summer and -20° c/ -4° f in the winter so please dress accordingly. We will accommodate in accordance to the weather but there will brief portions of the tour where we will be outdoors. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.