Help Center

Frequently asked Questions

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 3 drinks.

Where is the meeting spot?

You can find the meeting spot here and if it's not clear you can always contact us.

Our tour starts at 9:30 a.m. and ends at the same place! Please meet your local guide outside the metro station called "Chinatown", Exit A. Look for the orange umbrella. Your guide will be waiting for you in front of the shop called "Bee Cheng Hiang" next to the metro exit.If you need any route/directions advice, feel free to ask your guide at the end of the tour.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

The meeting place at ChinaTown MRT Exit A is also the place of ending the tour.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

If you want a vegetarian food tour you need to contact us to book a private tour and tell us about your diet, our normal tour is not suitable for vegetarians but we can create a vegetarian tour for you but only on demand and in advance. Unfortunately this tour is not gluten free. Feel free to email us at singapore@secrettours.com before booking.

I am traveling with my family, is the tour ok for infants/children?

Children are quite welcome and it's free for any child 2 years or under. We can give them drinks other than alcoholic and you are free to enjoy the tour with your entire family of all ages.

I don't drink alcohol. Can I book your tour?

This is not a problem. We will give you water instead! Just inform our guide before the tour starts.

Is there enough food during your tour?

We give enough food to all our customers. Trust us, you will not need to go to any restaurant after the Food tour!

Where do I add my discount voucher?

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Is there a lot of walking?

To join our Food Tour, you must wear comfortable shoes. The route is not too difficult and there are no hills or stairs. If you walk slowly, then our guide will walk slowly as well. We will be able to sit in some of the venues! We highly recommend comfortable shoes such as sneakers and to avoid flip flop as streets in Singapore are very slippery!

How many people max are on this tour?

We take 10 people max. If you are more than 10 people, please do not hesitate to email us and will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own cheese and meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

Where does your food come from?

The food and drink we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Singapore. Bring an umbrella and we will try to be more indoors than out. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.