FAQ - Puerto Vallarta Secret Food Tours

Secret Food Tours

FAQ

How do I order?

Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it!

Are you looking for something special? Are you organizing an event? Just email us at [email protected] and we will do our best to arrange something that suits you.

After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +52 322 980 0772

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 1 cocktail, tax and tip included.

Where is the meeting spot?

Puerto Vallarta Meeting Spot

The tour takes place from Tuesday to Saturday at 10:00 a.m. The meeting spot is downtown at the PuertoVallarta sign, located down the boardwalk by the seahorse sculpture. In case of rain it will be across the street at the old city hall. The guide will have an orange umbrella so it's easy to spot.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

The tour will end close to the meeting spot.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us prior to booking your tour to see if we are able to accommodate your dietary needs. If you have any questions or concerns, feel free to email us at [email protected] before booking. In addition, please inform your guide of any food allergies or special dietary requirements. We want every guest to truly enjoy the tour!

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome on our tour. There is a discounted rate for children and teens, and it's free for any child under two years old.

You should not drink tap water in México, but all restaurants and hotels will always provide purified water to drink.

I don't drink alcohol. Can I book your tour?

No problem! Just inform our guide before the tour starts.

Is there enough food during your tour?

We provide plenty of food to all our customers, most guests tell us they do not want to eat for the rest of the day.

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Puerto Vallarta Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours often sell out. If the date you requested is not available, please do not hesitate to email us and let us try to accommodate your request.

Is there a lot of walking?

All our tours are walking tours, we request you wear comfortable shoes. Due to the nature of providing a complete experience, we do stop at regular intervals, however the walking is not too difficult. Our guides try to keep the pace of the slowest member of each group.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

Our tours are designed for 10 maximum. If you have a group of more than 10 people, please email us and we will do our best to accommodate your group.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Mexico. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.