Help Center

Frequently asked Questions

How do I order?

Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it! Are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic email confirmation. If you have any questions before booking, feel free to contact us via email.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks.

Where is the meeting spot?

You can find the meeting spot here and if it's not clear you can always contact us.

The meeting spot is across the street from Reading Terminal Market, on 12th Street & Arch St. Our guide will be waiting outside of Panera Bread restaurant, with an orange umbrella and a big smile!

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

Philadelphia tour ends inside Reading Terminal Market.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us prior to booking your tour to see if we are able to accommodate your dietary needs. If you have any doubt or concerns, feel free to email us at philadelphia@secrettours.com before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly.

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under! We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like.

Is there enough food during your tour?

Our tours provide our customers with a lot of food. Trust us, you will not need to eat a meal after our food tour!

Where do I add my discount voucher?

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 30 mins of walking but it is not too difficult and is broken up between food stops. During the duration of the tour we will walk just over 1.4 mile. The guide walks at the pace of the tour members, you will never be rushed.

How many people max are on this tour?

We take 11 people maximum. If you are more than 11 people, please do not hesitate to email us and will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own cheese and meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

Where does your food come from?

We work with local businesses in Philadelphia. The food and drink we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Philadelphias. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.