FAQ - Secret Wine Tours Paris

Paris Secret Wine Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special? Are you organising an event? Just email us at private tour and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at 0033(0)970735298.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the wine tour?

You will get the chance to taste 5 wines (2 reds, 1 sparkling and 2 whites), but if you want to add more food, we offer an upgraded food package that gives you an extra serving of different products at each stop, tax and tip included.

Where is the meeting spot?

The meeting spot is just in front of the Montmartre Funicular's Station on top of the hill, closest to the Sacré Coeur. Our guide will be waiting by the entrance with an orange umbrella and a big smile!

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

Our tour ends a few minutes away from either Abbesses Station or Pigalle Station on the Line 12.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful tasting experience, many of our tours are unable to accommodate certain dietary restrictions. Vegetarians are more than welcome to join this tour but no replacement can be provided for the meat portion, also it is ill advised for vegans as you would miss out on the food pairing part of the tour. Please contact us at [email protected] prior to booking your tour to see if we are able to accommodate your dietary needs.

I am travelling with my family, is the tour ok for infants/children?

All guests must be 18 years of age, which in France, is the legal age for ordering and drinking in public.

I don't drink alcohool. Can I book your tour?

Due to the nature of the tour it would be ill advised, however each stop will be providing water for drinking and on two location you can pick a soft drink (selection depending upon availability)

Is there enough wine/food during your tour?

We found that 5 glasses of wine are plenty to enjoy over the course of 3 hours (alongside some tasty snacks along the way). For a fuller foodie experience we recommend purchasing our food upgrade.

Can I get a discount?

If you are a group of 8 people, then you can email us, we will be more than happy to give you a discount.

Where do I add my discount voucher?

Paris voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 1 hour of walking but it includes slopes, irregular stone paved roads and a few stairs. If you walk slowly, then our guide will walk slowly as well.

How many people max are on this tour?

We take 8 people maximum. If you are more than 8 people, please do not hesitate to email us and will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own wine, cheese and meat?

Our guide will take care of everything. The tour is built around the pairing of the food and wines to help you discover new tastes, however for the macaron you will be given the choice of the flavour.

Where does your food come from?

We work with wine producers and vendors that source the best products available. The food and drink we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Paris but the main part of the tour takes place in covered locations. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.