Help Center

Frequently asked Questions

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

Where is the meeting spot?

You can find the meeting spot here and if it's not clear you can always contact us.

IFC Center - 323 6th Ave, New York, NY 10014
Take the 6th Avenue/Carmine Street exit at the West 4th Street A/B/C/D/E/F/M subway station.
The IFC Center is located directly behind the subway exit.
Your guide will be waiting for you underneath the IFC Center marquee, holding an orange umbrella.
Please call +1 (929) 529-6388 if you need further assistance.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

7th Avenue near Bleecker Street, closest to the Christopher Street-Sheridan Square #1 train subway station.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

We have had many vegetarian guests join our tours, and they have all thoroughly enjoyed their time with us. For any other dietary restrictions feel free to email us at nyc@secrettours.com before booking. In addition, please inform your guide of any food allergies or special dietary requirements. We want every guest to truly enjoy the tour!

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under, but their presence MUST BE NOTIFIED UPON BOOKING OF THE TOUR at nyc@secrettours.com! We have had many families attend from all over the world and everyone enjoyed the tour.

Is there enough food during your tour?

You will leave our tour with a full stomach, a full mind, and a full heart. We advise that you DO NOT eat a large meal before this tour. Come hungry and wear stretchy pants!

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Where do I add my discount voucher?

Is there a lot of walking?

We strongly advise wearing comfortable walking shoes. Our tour runs a little over 3 hours. Although we have several seated food stops, we cover a good deal of ground around Greenwich Village as well. Our pace is moderate, but if you need a slower pace, let us know.

How many people max are on this tour?

We take 12 people max. If you are more than 12 people, please do not hesitate to email us and will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own food?

Your guide will take care of everything. However, if you have a food allergy or special request, please let your guide know. Substitutions may be made based on special dietary needs.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in New York. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.