FAQ - Naples Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! You are looking for something special? You are organising an event? Just email us at [email protected] and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +39 0811 8920 189

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 3 drinks, tax and tip included.

Where is the meeting spot?

We will wait you under the big M outside the Stazione Piazza Cavour, on Metro line 1 (step out at Metro stop Museo, then following the tapis roulant signs to Stazione Cavour) or on Metro line 2 (direct connection with Central Station Garibaldi) where we will start with general overview of the place we will visit.

»»CLICK HERE FOR DIRECTIONS««

Stazione Piazza Cavour

Where the tour will end?

Our Naples food tour will end in the Piazza del Gesù area, very close metro line 1 Dante . If you need help with directions, feel free to ask your guide at the end of the tour.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guide of any food allergies or special dietary requirements so that way we will adapt the menu so you can enjoy the tour! If you have any doubt or concerns, feel free to email us at [email protected] before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly.

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under! We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink alcohol. Can I book your tour?

This is not a problem, we offer water at all venues.

Is there enough food during your tour?

We give enough food to all our customers. Trust us, you will not need to go to any restaurant after the food tour!

Can I get a discount?

If you are a group of more than 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Naples Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Is there a lot of walking?

To join our food tour, you should wear comfortable shoes. The route is not too difficult and there are no hills or stairs. If you walk slowly, then our guide will walk slowly as well. We will be able to sit at some of the venues. We highly recommend comfortable shoes such as sneakers, and to avoid flip flop as streets in Naples can be very slippery.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 12 people max. If you are more than 12 people, please do not hesitate to email us and we'll do our best to accommodate.

WHAT IF IT RAINS OR I CHANGE MY PLANS?

Unfortunately, the weather is unpredictable in Naples. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people, however we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this. For more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.