FAQ - Marrakech Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at [email protected] and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +33 973 726 007

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks.

Where is the meeting spot?

The Koutobia

The meeting spot is the white dome in the Koutobia square. It should be across the street from the Jamaa el-fnaa square. The dome is to the right of the Koutobia square closer to the road. Our guide will be waiting at the dome with an orange scarf and a big smile!

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

Marrakech tour ends in Jamaa el-fnaa square. The most known square in the city.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us at [email protected] prior to booking your tour to see if we are able to accommodate your dietary needs.

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under! We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink alcohol. Can I book your tour?

This is not a problem. This tour does not serve any alcohol.

Is there enough food during your tour?

Our tours provide our customers with a lot of food. Trust us, you will not need to eat a meal after our food tour!

Can I get a discount?

If you are a group of 11 people, then you can email us, we will be more than happy to give you a discount.

Where do I add my discount voucher?

Marrakech Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 1,5 hour walking but it's not too difficult and there are no hills or stairs. If you walk slowly, then our guide will walk slowly as well.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 11 people maximum. If you are more than 11 people, please do not hesitate to email us and will try to see if we can accommodate.

CAN I CHOOSE MY OWN FOOD?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

WHERE DOES YOUR FOOD COME FROM?

We work with small shops in the Medina area. The food and drink we buy is top-quality, fresh, clean, and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Marrakech. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this. For more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.