FAQ - Madrid Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! You are looking for something special? You are organising an event? Just email us at [email protected] and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at 0034 (0) 902 84 82 35.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and wine/drinks are included. There are no extra charges unless you want to do some personal expenses such as adding a birthday cake or buying extra wine as a present or souvenir.

Where is the meeting spot?

We begin our tours at 11am. (From June 15th to September 15th, the tour will start at 10:30AM.) The meeting spot is outside metro Sol (lines 1, 2 and 3), where the "Oso y Madroño" statue, just in front of the Apple store, with and orange Umbrella and a big smile!. »»CLICK HERE FOR DIRECTIONS««

Oso y Madrono

Where the tour will end?

Madrid tour ends at "Plaza de la Marina Espanola, 7"

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guide of any food allergies or special dietary requirements so that way we will adapt the menu so you can enjoy the tour! If you have any doubt or concerns, feel free to email us at [email protected] before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly.

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under! We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!

Is there enough food during your tour?

We give enough food to all our customers. Trust us, you will not need to go to any restaurant after the Food tour!

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Madrid Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Is there a lot of walking?

To join our Food Tour, you must wear comfortable shoes. There will be around 1 hour walking but it's not too difficult and there are no hills or stairs. If you walk slowly, then our guide will walk slowly as well.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

How many people max are on this tour?

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and will try to see if we can accommodate.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Madrid. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.