Help Center
Frequently asked Questions
How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special? Are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic email confirmation. If you have any questions before booking, feel free to contact us via email.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 3 drinks.

Where is the meeting spot for Lyon Food Tours?

We'll meet in the Vieux Lyon area, in front of the Temple, Place du Change, 69005 Lyon. If you're coming by subway, exit at Vieux Lyon on line D, pass in front of Cathedral Saint-Jean, and walk to the end of Saint-Jean Street. Your guide will be waiting for you with an orange umbrella, and a big smile, in front of the Temple.

»»CLICK HERE FOR DIRECTIONS««

Where the Lyon tours will end?

Lyon Food Tour ends in the city center at Place Bellecour.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us prior to booking your tour to see if we are able to accommodate your dietary needs.

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour, and it's free for any child 2 years or under. We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink wine. Can I book your tour?

This is not a problem. Just inform your guide before the tour starts.

Is there enough food during your tour?

Our tours provide our customers with A LOT of food. Trust us, you will not need to eat a meal after our food tour!

Where do I add my discount voucher?
Vocuher
I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something for you.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 1 hour of walking, but it's not too difficult. If you walk slowly, then your guide will walk slowly as well.

How many people max are on this tour?

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own cheese and meat?

Your guide will take care of everything.

Where does your food come from?

In Lyon, we work with small shops and restaurants. The food and drinks we buy are top quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Lyon. We do not issue refunds as per our terms and conditions. We also inform you that we go through with the tour with 4 people minimum! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions.

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.