FAQ - Lyon Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at private tour and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic email confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +33 975 181 474.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks, tax and tip included.

Where is the meeting spot?

Mondays to Saturdays, the tour starts at 10:00 am, and at 5:00 pm, in the Vieux Lyon area, in front of the Temple, Place du Change, 69005 Lyon. If coming by subway, exit at Vieux Lyon on line D, pass in front of Cathedral Saint-Jean, and walk to the end of Saint-Jean Street. Your guide will be waiting for you with an orange umbrella, and a big smile, in front of the Temple.

»»CLICK HERE FOR DIRECTIONS««

Meeting spot on Sundays: The tour starts at 11:00 am at Guillotière area, in front of the Carousel, Place Antonin Jutard, 69003 Lyon. If coming by subway, exit at Guillotière on Line D, towards the Rhône River. Your guide will be waiting for you with an orange umbrella, and a big smile, in front of the Carousel.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

Lyon Food Tour ends in the city center at Place Bellecour (except on Sundays: the tour ends in the Vieux Lyon district).

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us prior to booking your tour to see if we are able to accommodate your dietary needs

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour, and it's free for any child 2 years or under. We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform your guide before the tour starts. During the tasting you can select another beverage you like.

Is there enough food during your tour?

Our tours provide our customers with A LOT of food. Trust us, you will not need to eat a meal after our food tour!

Can I get a discount?

If you are a group of 11 people, then you can email us, we will be more than happy to give you a discount.

Where do I add my discount voucher?

Lyon Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 1 hour of walking, but it's not too difficult. If you walk slowly, then your guide will walk slowly as well.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and will try to see if we can accommodate.

CAN I CHOOSE MY OWN CHEESE AND MEAT?

Your guide will take care of everything. You wish to try something special, please inform your guide and she will do her best to make you happy.

WHERE DOES YOUR FOOD COME FROM?

In Lyon, we work with small shops and restaurants. The food and drinks we buy are top quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Lyon. We do not issue refunds as per our terms and conditions. Please read our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.