FAQ - London Brick Lane Secret Food Tours

Secret Food Tours

Shoreditch - FAQ

During the tour, what attractions will I see?

Your local and knowledgeable guide will take you around Shoreditch where you will get to experience Brick Lane Market as well as explore Spitalfields Market. Your local London guide will take you to the exciting Market to soak up the atmosphere and see the surrounding areas including The Old Truman Brewery and the first Truman Pub, Street Art Work from famous artists including Banksy, Jamme Masjid and Famous Curry Houses to name a few!

Where is the meeting spot?

On the day of your booking please meet at 11.00 am outside Shoreditch High Street Station - London Overground (Orange line on tube map). The guide will be carrying an orange umbrella, so you should spot him/her easily. Please let the guide know of any food you cannot eat.

Meeting Spot Brick Lane


Where the tour will end?

The tour will end near Spitalfields Market - Close to the meeting point of Shoreditch High Street Station.

How can I catch up if I arrive late for the tour?

All guests must arrive on time but if you inform us before the tour starts about being late we can try to assist you by telling you where the guide is. Please call the number on the contact us page. We will try our best, yet we cannot promise that the guide can come back for you. Also, please note that unfortunately we cannot issue refunds.

Is there any possibility to have a tour with a German (Italian, or else) speaking guide?

We only hold tours in English but do email us at [email protected] and we can see if there is a way to accommodate.

I cannot find on the website how to change the date of the tour. Can you change it for me or help me in any way?

Yes, of course! Please let us know your reference number and the date that you want your booking to be moved. We can do this as long as you give us 48 hours' notice, the tour is running that day and we have space on the tour.

1) If we book online, do we need to pay for a booking fee?
2) Is there any way we can pay you directly?

All customers have to pay a small booking fee charged by our ticket provider. 2) Yes! You can pay through Paypal, but Paypal also charges a fee so we have to add 4% onto the price.

We have typed the code, but it won't let us book. How are we going to use the code if the booking widget won't let us?

Kindly give us the code and we will check this from our system.

Is it possible to have the Shoreditch tour in the evening?

No - we do not run in the evenings as the Market is only open in the daytime - however we do an Indian East End food tour that runs in the evenings.

How do I book?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time you prefer and book it! Are you looking for something special? Are you organising an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before the booking, please feel free to contact us via email or phone us at 0044 (0) 8708200261.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks. Come hungry as there is a lot of food. There are no extra charges unless you want to do some personal expenses such as adding a birthday cake or buying extra wine or anything from the amazing stalls in Borough Market as a present or souvenirs.

Is your food tour suitable for a vegetarian or for people with other dietary requirements?

You can always tell our guide of any food allergies or special dietary requirements you might have, and we will adapt the menu so that you can enjoy the tour. If you have any doubt or concerns, feel free to email us at [email protected] before booking. We have had many vegetarians doing the tour with us and they all enjoyed it very much.

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under! We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!

Is there enough food during your tour?

We give enough food to all our customers. Trust us: you WON'T need to go to another restaurant after the food tour. ;-)

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us at [email protected] and we can see if there is anything we can do. We cannot promise but we will try our best to sort something for you.

Is there a lot of walking?

To join our food tour, you should wear comfortable shoes. There will be around 1.5 hours of walking but it is not too difficult. If you walk slowly, then our guide will walk slowly as well.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to see if we can accommodate.

Where does your food come from?

We work with small restaurants and pubs in the area. The food and drink we buy is top-quality, fresh, and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in London. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Where do I add my discount voucher?

Brick Lane voucher

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.