FAQ - Key West Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at private tour and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic email confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +1 (305) 723-9643.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 3 drinks, tax and tip included.

Where is the meeting spot?

The meeting place for the Key West tour is at the intersection of Fleming and Grinnell Streets. The local free bus, The Duval Loop, makes a stop at this location (#17). Guests are encouraged to use this bus, walk, or bike to the meeting place if at all possible because of limited parking. The tour will end at the Duval Loop Bus stop #8 on Whitehead & Petronia. The guide will have an orange umbrella so it's easy to spot.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

Mallory Square, near the cruise ship docks.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us prior to booking your tour to see if we are able to accommodate your dietary needs

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome on our tour. There is a discounted rate for children and teens, and it's free for any child under two years old.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts.

Is there enough food during your tour?

We provide plenty of food to all our customers, most guests tell us they do not want to eat for the rest of the day.

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Key West Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours often sell out. If the date you requested is not available, please do not hesitate to email us and let us try to accommodate your request.

Is there a lot of walking?

All our tours are walking tours, we request you wear comfortable shoes. Due to the nature of providing a complete experience, we do stop at regular intervals, however the walking is not too difficult. Our guides try to keep the pace of the slowest member of each group.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Florida. We do not issue refunds as per our terms and conditions. Please read our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.