FAQ - Istanbul Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! You are looking for something special? You are organising an event? Just email us at [email protected] and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +90 212 900 8161.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 1 drink, tax and tip included.

Where is the meeting spot?

Secret Food Tours istanbul - Morning

We will meet at Kadikoy metro station exit 4, right outside the station. There is a white ferry building on the left and on the right there is a big area with a huge Turkish flag and a statue with stairs. There are several exit gates at Kadikoy metro station, if arriving by metro follow the signs for Exit 4. As you are exiting the station you will see our meeting spot to your right. Our guide will be standing at the stairs of the statue to greet you holding a Secret Food Tours orange umbrella, so we are easy to spot!
For the people who will come by ferry, after exiting Eminonu or Karakoy ferry station you just need to walk 150 meters to the right along the seaside and you will see the stairs of the statue. If you're coming with the Besiktas ferry the statue and meeting point will be on your left after exiting the ferry. Behind the Turkish flag and statue there is a brown Haldun Taner Theatre Building which has a shelter. If it is a rainy day we will meet at the closest corner of theatre building under shelter.

»»CLICK HERE FOR DIRECTIONS««

Secret Food Tours istanbul - Evening

Your guide will be waiting for you with his orange umbrealla at the exit of Tunel which is one of the oldest metro systems in the world. It runs between Karakoy and Beyoglu. We will be meeting at the Karakoy exit.
The easiest way to get there from Sultanahmet or Eminonu is, after crossing over Galata Bridge in the direction of Galata Tower, to find the Karakoy tram station and take the underground walkway to cross the the road, look for the exit called Tunel, alternatively you can take the tram and get off at the station called Karakoy.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

We will end our tour at the famous Bull Statue of Kadikoy. From there your guide will explain to you how to get back to the ferries and metro stations. For those who desire to explore the local streets more he/she will help you with where to go. However, you can depart at any convenient spot. Please let your guide know in that case. Then, you will be pointed in the right direction to explore on your own.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guides of any food allergies or special dietary requirements. We will adapt the menu so you can fully enjoy the tour ! If you have any doubts or concerns, feel free to email us at [email protected] before booking. Unfortunately, this tour is not gluten free however it can be arranged to be suitable for vegetarians.

I am travelling with my family, is the tour ok for infants/children?

Children are quite welcome and it's free for any child 2 years or under. We can give them non-alcoholic drinks and you are free to enjoy the tour with your entire family of all ages.

I don't drink alcohol. Can I book your tour?

There is one alcohol drink in this tour, but it can be easily changed to non-alcohol drink. Just inform our guide before your tour starts if you have any special request. During the tasting, water is available in most of the food houses.

Is there enough food during your tour?

Think of the tour as a tasting menu. As we travel you get many delicious treats that comprise a meal with desert, fruit, and snacks. You will not feel hungry after the tour.

Can I get a discount?

If you are more than a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Istanbul Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date requested is not available, please do not hesitate to email us and see if there is anything we can do. We cannot promise, but we will try our best to sort something out for you.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 45 minutes to one hour of walking, but it is not too difficult and is broken up between food stops. The guide walks at the pace of the tour members.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

Where does your food come from?

Top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Istanbul especially in fall and winter seasons. Bring an umbrella with you. We will try routing not to be bothered by rain that much. In the case that a huge storm is approaching and any considerable difficulties and risks are predicted, the tour will be cancelled for your safety. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.