Help Center

Frequently asked Questions

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special? Are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic email confirmation. If you have any questions before booking, feel free to contact us via email

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 or 3 drinks.

Where is the meeting spot?

You can find the meeting spot here and if it's not clear you can always contact us.

The meeting spot is under the awning at The Emporium on 2708 Main St., Your guide will be there with an orange umbrella and a big smile!

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

The tour will end at the same place it started, right on Main St in Deep Ellum.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us at dallas@secrettours.com prior to booking your tour to see if we are able to accommodate your dietary needss.

I am traveling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour if of an appropriate age to enjoy.

I don't drink alcohol. Can I book your tour?

No problem, just inform your guide before the tour starts. During the tasting your guide will provide alcohol free options.

Is there enough food during your tour?

Our tours provide our customers with a lot of food. Trust us, you will go home stuffed. No need to eat a meal after our food tour!

Where do I add my discount voucher?

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours often sell out. If the date you requested is not available, please do not hesitate to email us and let us try to accommodate your request.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 30 minutes of walking but it's not too difficult and there are no hills or stairs. If you walk slowly, then our guide will walk slowly as well.

How many people max are on this tour?

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own cheese and meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

Where does your food come from?

We work with local businesses in Dallas. The food and drink we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Dallass. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.