Help Center

Frequently asked Questions

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

Where is the meeting spot?

You can find the meeting spot here and if it's not clear you can always contact us.

All tours will begin at 11:30am at Harold Washington Library Center, Chicago Public Library, 400 S State St, Chicago, IL 60605, United States. The Harrison stop on the Red Line and the Harold Washington Library stop on the Brown, Purple, Pink or Orange Lines are the closest El stops. Look for the orange umbrella that signifies Secret Food Tours.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

We end the tour at 25 East Washington.
3:30 p.m. and Sunday tours will end at 108 N State St.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Due to the nature of creating a well-balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us at chicago@secrettours.com prior to booking your tour to see if we are able to accommodate your dietary needs.

I am traveling with my family, is the tour ok for infants/children?

Children are quite welcome and it's free for any child 2 years or under. We can give them drinks other than alcoholic and you are free to enjoy the tour with your entire family of all ages.

I don't drink alcohol. Can I book your tour?

Absolutely, not a problem at all! Just inform our guide before the tour starts. Whenever alcohol is being poured, we'll have a non alcoholic beverage for you instead.

Is there enough food during your tour?

Think of the tour as a tasting menu. As we travel you get many delicious treats that comprise a meal with dessert. But there is a lot of food, you will not be hungry after the tour.

Where do I add my discount voucher?

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 45 mins of walking but it is not too difficult and is broken up between food stops. The guide walks at the pace of the tour members, you will never be rushed.

How many people max are on this tour?

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to see if we can accommodate.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

Can I choose my own cheese and meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and he will do his best to make you happy.

Where does your food come from?

We work with small shops in the Charleston area. The food and beer we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Chicago. Bring an umbrella and we will try to be more indoors than out. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.