FAQ - Boston Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special? Are you organising an event? Just email us at [email protected] and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at 1-857-770-1945.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and drinks, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 2 drinks, tax and tip included.

Where is the meeting spot?


Meeting Spot Food Tour

We will meet in front of the Registry of Motor Vehicles, near the Haymarket T Stop (The T is America's oldest subway). During the warmer months, you will see brightly colored tables and benches near our meeting location. During the winter, this will be an empty brick area on John Fitzgerald Surface Road, between Hanover Street and Sudbury Street. Your guide will be holding an orange Secret Food Tours umbrella.

If you are using a GPS, the address is: 136 Blackstone Street, Boston, MA 02109

»»CLICK HERE FOR DIRECTIONS««

Meeting Spot Chocolate Tour

We will meet in front of the Old North Church, at 193 Salem St, Boston, MA 02113. This meeting spot is located on the Freedom Trail and is an 8 minute walk from the Haymarket T stop. The tour will end on Beacon Street, which is a 5 minute walk from the Park Street T stop. (The T is Bostonian slang for the MBTA, America's oldest subway. The Haymarket stop is accessible by the orange and green lines, and the Park Street stop is accessible by the red & green lines.) Your guide will be holding a bright orange umbrella.

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

The tour ends on Hanover street.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Yes, the North End tour can be modified for vegetarians. Please let your guide know at the start of the tour any dietary restrictions you may have. The North End tour is not recommended for anyone with gluten or dairy allergies. The Chocolate Tour is not recommended for anyone with nut allergies.

I am travelling with my family, is the tour ok for infants/children?

Children are more than welcome to our tour and it's free for any child 2 years or under! We have had many families attend from all over the world and everyone enjoyed the tour.

I don't drink beer. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!

Is there enough food during your tour?

We give enough food to all our customers. Trust us: you will not need to go to the restaurant after the food tour!

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

Boston Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something for you.

Is there a lot of walking?

We will walk about 1 mile over the course of 3 hours, and suggest that you wear comfortable shoes. Heels are not suggested on the cobblestone streets.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to see if we can accommodate.

WHERE DOES YOUR FOOD COME FROM?

We work with small shops in the Boston area. The food and beer we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Boston. Bring an umbrella and we will try to be more indoors than out. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.