FAQ - Boston Secret Chocolate Tours

Secret Chocolate Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special? Are you organising an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at 1-857-770-1945.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

IS THERE PARKING CLOSE BY?

Yes, but parking in Back Bay is limited so please give yourself enough time to look for a space. We recommend parking at a meter or one of the many lots in the area.

Where is the meeting spot?

We will meet in front of the Boston Public Library, specifically on Boylston Street across from the Marathon Sports. Our guide will be standing with an orange umbrella ready to welcome you to Boston!

»»CLICK HERE FOR DIRECTIONS««

Where the tour will end?

The tour will end around Newbury Street.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Yes, the North End tour can be modified for vegetarians. Please let your guide know at the start of the tour any dietary restrictions you may have. The North End tour is not recommended for anyone with gluten or dairy allergies. The Chocolate Tour is not recommended for anyone with nut allergies.

I am travelling with my family, is the tour ok for infants/children?

Our food tour is child and family friendly and a great option for children over 6.

HOW CAN I CATCH UP IF I ARRIVE LATE FOR THE TOUR?

We recommend that you plan on arriving 10-15 minutes prior to actual tour start time so the tour can leave on time. If you inform guide before the tour starts about being late we can try to assist you. Please call the number on the contact us page. Sorry, we cannot issue refunds.

Where do I add my discount voucher?

Boston Voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something for you.

Is there a lot of walking?

This tour is approximately a mile in total. Please wear comfortable shoes and dress for comfort and the season!

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

All of our vouchers expire one year from the date of purchase.

How many people max are on this tour?

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to see if we can accommodate.

What if it rains or I change my plans?

The weather can be unpredictable in Boston. In Boston we don't let a little rain, sleet or snow stop us. Our tours run rain, snow or shine as the majority of the tour will be in the venues! Please note, if your plans change, we do not issue refunds as per our terms and conditions. We can reschedule you to a different day if space allows. Safety First: We do reserve the right to cancel the tour if we feel the weather conditions are extreme and we will contact you directly to reschedule or refund. For more info see our Terms and Conditions: https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.