FAQ - Berlin Secret Food Tours

Secret Food Tours

FAQ

How do I order?

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organising an event? Just email us at [email protected] and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email or phone us at +49 32221090195.

*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

What is included in the food tour?

All the delicious food and wine/drinks are included. There are no extra charges unless you want to do some personal expenses such as adding a birthday cake or buying extra wine as a present or a souvenir.

Are tips accepted?

With pleasure! Though of course not mandatory.

Where is the meeting spot?

We will meet outside Warschauer U-Bahn Station at the top of the platform see picture exit 1. If you take the S-Bahn (4 stops from Alexanderplatz) its lines 5, 7 and 75, exit the station upstairs and walk to your left, the U-Bahn station is very close (less than a minute). Our guide has a Secret Tours umbrella so we are easy to spot!

»»CLICK HERE FOR DIRECTIONS««

Warschauer

Where the tour will end?

Berlin Food Tour ends at the Berlin wall a short walk from the start point U1 station.

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

You can always tell our guide of any food allergies or special dietary requirements. We will adapt the menu so you can fully enjoy the tour! If you have any doubts or concerns, feel free to email us at [email protected] before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly. Unfortunately this tour is not gluten free.

I am travelling with my family, is the tour ok for infants/children?

Children are quite welcome and it's free for any child 2 years or under. We can give them drinks other than alcoholic and you are free to enjoy the tour with your entire family of all ages.

I don't drink alcohol. Can I book your tour?

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like!

Is there enough food during your tour?

Think of the tour as a tasting menu. As we travel you get many delicious treats that comprise a meal with dessert. But there is a lot of food, you will not be hungry after the tour.

Can I get a discount?

If you are a group of 10 people, then you can email us. We will be more than happy to give you a discount.

Where do I add my discount voucher?

voucher

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Is there a lot of walking?

To join our food tour, you must wear comfortable shoes. There will be around 40 mins of walking but it is not too difficult and is broken up between food stops. The guide walks at the pace of the tour members, you will never be rushed. There are no stairs on the tour or hills.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

How many people max are on this tour?

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to see if we can accommodate.

Can I choose my own cheese and meat?

Our guide will take care of everything. Should you wish to try something special, please inform our guide and he will do his best to make you happy.

Where does your food come from?

We work with bakers, a local Beer Hall and a butcher. The food and drink we buy is top-quality, fresh and local!

What if it rains or I change my plans?

Unfortunately, the weather is unpredictable in Berlin. Bring an umbrella and we will try to be more indoors than out. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! https://www.secretfoodtours.com/terms-and-conditions/

Can I pay the tour in cash?

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Why do we need to pay for booking fee?

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Foreign Transaction Fees

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.